Zovano — Terms of Service

Effective date: 16 October 2026 Version: 1.3
Editorial update of 9 October 2026: contact addresses updated; the previous address hello@carm8.app continues to work.

Archived version. This version of the Terms was in force from 16 October 2026 to 2 November 2026. Current version.

1. Who we are

The Zovano mobile application ("App") is operated by:

Anton Trafimuk, conducting business activity under the name Anton Trafimuk (sole proprietorship registered in CEIDG, Poland)
NIP: 5213959663 · REGON: 521472000
Address: al. Polski Walczącej 26, 00-712 Warsaw, Poland
Email: support@carm8.app

("we", "us", the "Provider")

2. What Zovano is

Zovano helps drivers organise information about owning a car. In particular, the App allows you to:

keep service history and other vehicle records;
record car expenses;
set reminders, including for insurance, technical inspections and servicing;
use an automotive service directory, save places, publish reviews and suggest corrections.

Features may develop with subsequent App versions. We introduce feature changes in accordance with these Terms and mandatory law governing digital services.

3. Contract formation and acceptance of the Terms

The contract for using Zovano is concluded when you start using the App as a guest or create an account and start using the service.

By using the App, you accept these Terms. If you disagree, do not use the App.

The contract is concluded for an indefinite period. You may stop using the App at any time and, if you have an account, delete it in the App settings.

As a consumer you have the right to withdraw from a distance contract within 14 days — the details, the effects of withdrawal and the model form are in section 19. Independently of this right, Zovano allows you to stop using the service and delete your account at any time.

4. Eligibility

You must be at least 16 years old to use the App.

5. Your account

You can use Zovano as a guest or after signing in.

Depending on your device, supported sign-in methods include:

Sign in with Apple;
a Google account;
an email address and password.

With external sign-in, you are responsible for securing your Apple or Google account. With email sign-in, you are responsible for securing your mailbox and password.

Guest mode may have limitations on syncing, data recovery or features requiring a permanent account. Before an action requiring an account, the App may ask you to sign in or link guest data to an account.

You must provide accurate information and use the App only for personal, non-commercial purposes.
You may delete your account at any time in the App settings or by emailing us. Account deletion removes personal data in accordance with our Privacy Policy.

6. Technical requirements

To use the App, you need a mobile device running a supported Android or iOS version and, for features communicating with the server, internet access.

Creating a permanent account requires one of the currently available sign-in methods.

Some features require additional system permissions. Notifications require permission to send them, and nearby service searches may require location access.

7. License to use the App

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal use on your own devices. You may not copy, modify, distribute, sell, reverse-engineer, scrape, or otherwise extract data from the App except as permitted by law.

8. Your vehicles and service history

You enter your vehicle data and service-history records yourself. They remain yours — you are responsible for their accuracy and completeness.
We store them so you can access them on your devices; we do not verify their content and are not responsible for decisions you make based on them.
You may edit or delete them at any time. Deleting your account removes them in accordance with our Privacy Policy.

9. Deadline reminders

Reminders (including for compulsory motor liability insurance, periodic technical inspection, or mileage-based service) are a convenience feature, based on the data you enter and on best-effort delivery of notifications.

Reminders are not a guarantee. You remain solely responsible for meeting any deadlines required by law or by your contracts. We are not liable for a reminder that is not sent, is delayed, or is not delivered for reasons beyond our control — in particular due to device settings, the operating system, lack of network connectivity, or out-of-date data you entered.

Legal deadlines differ between countries. Which obligations apply to you — and whether a periodic technical inspection applies to your vehicle at all — follows from the law of the country where you live and where the vehicle is registered. Zovano does not determine that for you, and the reminder types the App offers are not a statement that a given obligation applies to you.

10. Business listings and data accuracy

Listing information (locations, hours, contact details) comes from public data sources, including OpenStreetMap (© OpenStreetMap contributors, licensed under ODbL), Overture Maps (© Overture Maps Foundation, licensed under CDLA Permissive 2.0 or CC0, depending on the original source), Google services, and user contributions.
We are not affiliated with the businesses listed and do not endorse, guarantee, or take responsibility for their services, prices, availability, or quality.
Information may be outdated or incorrect. Always verify critical details (especially opening hours) directly with the business before traveling.
Businesses cannot currently claim or manage listings. If you represent a listed business and want information corrected or removed, contact us at support@carm8.app.
Directory coverage varies by country and region. In some areas there may be few listings, or none.

11. User content (reviews and corrections)

You may publish reviews and ratings and suggest corrections to business information (“User Content”).

By publishing User Content:

you grant us a royalty-free, non-exclusive and worldwide licence to use it solely to provide the service, on the following fields of exploitation: digital fixation and reproduction, entry into computer and server memory, and making it publicly available so that anyone can access it at a place and time of their choosing — in the App and on carm8.app;
you agree to technical and editorial changes needed to display the content properly (formatting, shortening, removing third-party data, moderation) and to the exercise of derivative copyright in that scope. We do not alter the content or the sentiment of a review;
you confirm it is truthful, based on your own experience and does not infringe third-party rights.

The licence is granted for an indefinite period and expires for a given item when you delete it or when moderation removes it, save for backups purged on the ordinary cycle. We do not use reviews in advertising or promotional material. Reviews are published under the name held on your account.

It is also prohibited to: review a business you run, represent or are professionally or personally connected to; review a business that competes with yours; or post, commission or accept payment, a discount or any other benefit in exchange for leaving, changing or removing a review. Reviews breaching these rules are removed and the account may be suspended.

Illegal, defamatory, offensive, discriminatory or misleading content (including fake reviews), spam, advertising and unauthorised third-party personal data are prohibited.

Review verification

Zovano does not independently verify whether a review author actually used the reviewed business’s services. By publishing a review, the user declares that it describes their own genuine experience.

We may use measures to detect spam, multiple accounts, rating manipulation or other abuse. Publication alone does not mean Zovano has marked a review as “verified”.

Moderation

User Content may be restricted, rejected or removed if it breaches the law, these Terms or justified App quality and safety rules, particularly where it constitutes spam, fake reviews, misleading content, infringements of third-party rights or unauthorised personal data.

We take moderation decisions as objectively and proportionately as possible, considering the nature of the breach, its effects and the user’s previous breaches.

Automatic technical checks cover the rating range, comment length, permitted tags and a limit of one review per account per place. They do not verify a visit or the legality of content. The App does not automatically decide illegal-content notices.

If we restrict or remove content, suspend an account or otherwise restrict access because of allegedly illegal content or a Terms violation, we will provide the user with a clear reason and information on available review and redress options, where we have their electronic contact details and unless the law permits an exception.

You may request reconsideration of a moderation decision by contacting legal@carm8.app, identifying the affected content or account and explaining why the decision should change.

Reporting illegal content

If you believe specific content in Zovano is illegal, use the website reporting mechanism. The form helps prepare a notice that you must email to legal@carm8.app; preparing the form does not send the notice.

A notice should identify the content and explain why the reporter considers it illegal. Where required by law, we may also request contact details and confirmation of good faith.

After receiving a complete notice, we will acknowledge receipt electronically if we have the reporter’s contact details. We will assess it in a timely, objective and diligent manner and inform the reporter of the decision where required by law.

12. Acceptable use

You must not:

use the App while driving in a way that violates traffic law — set up your search before you start driving;
interfere with or disrupt the App, servers, or networks;
access the App by automated means (bots, scrapers) or attempt to extract our database;
impersonate others or misrepresent your affiliation with a business;
use the App for any unlawful purpose.

13. Price

The App is currently free of charge. We may introduce optional paid features in the future, under separate terms; any such change will be announced in advance and will never retroactively charge you for past use.

14. Intellectual property

The App, its design, logos, and software are owned by the Provider or its licensors. Map data is used under the ODbL and other applicable licenses with attribution; the rights of the data's authors remain with them.

15. Privacy

Our processing of personal data is described in the Privacy Policy, which forms part of your agreement with us.

16. Digital service and consumer rights

Zovano is a digital service. Consumers have rights under mandatory provisions concerning conformity of digital services with the contract, updates and remedies for lack of conformity.

We may make changes necessary to maintain conformity with the contract, security or legal requirements.

Other service changes may be made for justified reasons, such as developing functionality, improving security, preventing abuse, adapting to operating system or third-party service changes, and technical changes necessary to continue providing the service.

These changes do not impose additional costs on users.

If a change significantly and negatively affects a consumer’s access to or use of the service, we will give appropriate advance notice on a durable medium and explain the applicable rights, including, where the law provides, the right to terminate without notice.

A consumer may exercise the right to terminate the contract within 30 days of the date the change is made, or of the date the consumer is informed of the change, if that information is given later.

17. Disclaimers and liability

We exercise due care to operate the App properly and securely. However, the nature of internet services means we cannot guarantee wholly uninterrupted availability.

We may carry out scheduled maintenance, deploy updates or temporarily limit access, particularly when necessary for security, technical or legal reasons.

Business information may need confirmation directly with the business, and reminders are an auxiliary feature (see sections 9 and 10). These qualifications do not exclude liability required by law.

Nothing in these Terms excludes or limits statutory consumer rights, including rights relating to conformity of a digital service with the contract, or liability that cannot lawfully be excluded, including liability for intentional misconduct.

18. Complaints

You may file a complaint about the App by emailing support@carm8.app, describing the problem, the date it occurred, and your contact details. We will respond within 14 days of receiving the complaint. The complaints procedure does not exclude or limit your statutory rights as a consumer.

If a consumer complaint is rejected, we will inform the consumer, on paper or another durable medium, of the competent alternative consumer dispute resolution entity and whether we agree to participate in that procedure.

Information about alternative consumer dispute resolution in Poland is available on the UOKiK alternative dispute resolution website. If you live outside Poland, you may also use the consumer complaint and dispute resolution bodies available in your country of residence.

19. Right of withdrawal

A consumer who concluded a distance contract for the use of Zovano may withdraw from it within 14 days, without giving any reason and without incurring any costs. The period runs from the conclusion of the contract, that is from the moment you start using the App in guest mode or create an account, whichever happens first.

Sending the statement before the deadline is enough to meet it. You may submit it in any form, in particular by writing to support@carm8.app, by post to Anton Trafimuk, al. Polski Walczącej 26, 00-712 Warszawa, or by using the model form below. Using the model form is not mandatory.

The App is free and you are not obliged to pay a price, so withdrawal involves no costs for you and no obligation to pay for anything provided before you withdrew.

On withdrawal the contract is deemed not to have been concluded. We stop providing the service and delete your account and the data linked to it in accordance with our Privacy Policy.

After withdrawal we do not use content other than personal data that you entered or created while using Zovano, save for the exceptions provided in Article 32a of the Consumer Rights Act. At your request sent to support@carm8.app we will make that content available to you — vehicle data, service history, expenses and documents — free of charge, without hindrance from us, within a reasonable time and in a commonly used machine-readable format.

The right of withdrawal does not limit your ability to stop using the App and delete your account at any time (section 20).

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Anton Trafimuk, al. Polski Walczącej 26, 00-712 Warszawa, support@carm8.app
I/We(*) hereby give notice that I/we(*) withdraw from the contract for the supply of the following service: use of the Zovano app
Date of conclusion of the contract
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) — only if this form is sent on paper
Date

(*) Delete as appropriate.

20. Termination

You may stop using the App at any time and delete your account in its settings or by writing to privacy@carm8.app, without giving a reason and at no cost.

We may terminate the contract on 14 days' notice, given on a durable medium.

We may suspend your account or terminate the contract with immediate effect only where:

you materially or repeatedly breach section 11 or 12 of these Terms;
you use the App in a way that threatens its security or the security of other users;
you use the App to act unlawfully;
we are required to by law, by a court ruling or by a decision of an authority.

We will tell you about a suspension or termination on a durable medium, with clear reasons and information on how to appeal. You may appeal to legal@carm8.app and we will consider it without undue delay, lifting the measure promptly if the appeal succeeds. Where feasible we will let you remedy the breach before suspending anything.

Before an account is permanently deleted we give you at least 30 days to retrieve the data you entered — vehicle data, service history, expenses and documents. Write to support@carm8.app and we will supply it free of charge in a commonly used machine-readable format. This period does not apply where the law or the safety of other users requires immediate deletion.

Termination does not deprive you of statutory rights that arose before it.

21. Changes to the Terms

We may change these Terms only for the following important reasons:

a change in generally applicable law, or in its official or judicial interpretation, affecting the Terms;
a court ruling or a decision of a public authority, including the President of UOKiK or the President of UODO, affecting the Terms;
a change in the scope or manner of providing the service, including adding, changing or withdrawing App features;
the need to counter abuse, fraud or security breaches;
technical or technological changes, including changes to operating systems, app stores or third-party services the App depends on;
a change in the provider's identification or contact details;
removing ambiguities, errors or typographical mistakes, without altering the substance of either party's rights or obligations.

We will notify you on a durable medium — by email, or, if we do not have your address, by a message in the App that you can save — at least 14 days before the change takes effect, stating what changes and when. We apply a shorter period only where the law requires it.

If you do not accept a change, you may terminate the contract with immediate effect before the change takes effect, at no cost whatsoever — by deleting your account in the App settings or by sending a statement to support@carm8.app.

A change to the Terms does not affect rights acquired before it takes effect, nor complaints and notices submitted before that date. If the change involves a change to the digital service, the rules in section 16 also apply.

22. Governing law and disputes

These Terms are governed by Polish law. Choosing Polish law does not deprive a consumer of the protection of provisions that cannot be derogated from by agreement under the law of their country of habitual residence.
A consumer may bring proceedings against us before the courts of our seat or before the courts of the country where the consumer is domiciled. We may bring proceedings against a consumer only before the courts of the country where the consumer is domiciled.
We will first try to resolve any dispute amicably — write to support@carm8.app.

23. Language versions

These Terms are available in Polish, English, Russian and Ukrainian. The Polish version is binding; other versions are provided for assistance. Where a discrepancy between language versions affects a consumer, the reading more favourable to the consumer applies. This does not deprive consumers of protection under mandatory law, including any requirement in their country of residence that consumer information be provided in a particular language.

24. Contact and points of contact

Anton Trafimuk · al. Polski Walczącej 26, 00-712 Warsaw, Poland · support@carm8.app

All our email addresses — support@carm8.app, privacy@carm8.app, legal@carm8.app and the earlier hello@carm8.app — reach the same mailbox. A message sent to any of them has the same effect as one sent to the address designated for that matter.

Point of contact for authorities

Under Article 11 of Regulation (EU) 2022/2065 (the Digital Services Act) we designate legal@carm8.app as our single electronic point of contact for direct communication with Member State authorities, the European Commission and the European Board for Digital Services on matters concerning the application of that Regulation. The point of contact can be addressed in Polish or English.

Point of contact for recipients of the service

Under Article 12 of the Digital Services Act we designate support@carm8.app as the point of contact allowing you to reach us directly and rapidly by electronic means. You may also write to us by post at the address above. Communication does not rely solely on automated tools — a person reads and answers these messages. You may write in Polish, English, Russian or Ukrainian.

Legal representative and Member State of establishment

The provider's main establishment is in the Republic of Poland, that is within the European Union, so the obligation to designate a legal representative (Article 13 of the Digital Services Act) does not apply. The Member State of establishment is Poland and the competent authority is the Digital Services Coordinator designated for the Republic of Poland.